WEBSITE

Please follow the steps below:
  • Click on our Login section on the right corner of the main page.
  • A pop up will appear – Click on Forgotten Password
  • Enter your email address to receive a temporary password (Note: Do not close this pop – up or you will have to apply for a temporary password again).
  • Once you hit submit in the step above, you will see the following pop-up. Enter the temporary password emailed to you (copy and paste is the best method), the new password you would like, confirm new password and then SAVE. (Note: Do not close this pop-up or you will have to apply for a temporary password again).
  • A success message will appear and your password has now been updated.
You can enter or update the following information
  • Breeding prefix
  • Whether you are a dog or cat breeder or both
  • What breeds you have
  • What governing Body you are a member of
  • How many dogs or cats you have
  • What club you are a member of
  • Log in and click on My Account
  • Click on Breeding Details and the Edit button
  • Update your data and then Save
At this moment you cannot update manually the following information as it affects our master data:
  • Your address
  • Email address
  • Phone number
  • If you wish for those details to be modified, click on Modify Account Details under My Account Details and click Submit. Our team will do the rest and an email will be send to you when this has been updated.
  • Your email address and password are very important as it allows you to log into your account and receive order confirmation emails.
  • Email address and phone numbers need to be accurate when registering with us as this is the only way our team are able to contact you for any information regarding your order and delivery.
  • When navigating the breeder website you can have access to our product section (top menu bar) at https://breeders.royalcanin.com.au/dog/products
  • You can click on a specific range and product. You will find there information on: General description of the product, Ingredients, feeding guidelines.
  • Some of the article and webinars are only available to Royal Canin Breeders Club Members. If you are a member log in and you will have full access.
  • If you have any questions regarding products or nutrition, our Consumer Care Team are available to assist you:
    Email: consumercare.anz@royalcanin.com
    Phone (Australia): 1800 622 969

PROSHOP

ORDERING
  • 15kg is the minimum order (excludes product for puppy and kitten packs).
  • All orders are freight free.
  • There is a button in the header to go back to the Breeder Website ``Breeder Site``.
  • All promotions will show on the check-out page – whether it is a discount or gift with purchase.
  • There is a Promotional code box on the Check Out Page, type in your code and then click apply.
PAYMENTS
  • Yes when you click on Payment Express you can then choose to pay by credit card or from your bank account (payments from most banks are available).
  • We accept Mastercard and Visa.
  • You should receive a success message when processing payment.
  • If you do not receive a success message, your order has not been received by us.
  • If it is not the case or if your payment is not going through during the check-out process then here is what could go wrong:
  • Have you checked your internet connectivity?
  • If you still have issues processing the payment check with your credit card provider
  • If you are still having issues please let us know or call us directly at:
    Phone : 1300 657 021
    E-mail :pro.au@royalcanin.com
  • We do not store any credit card information. The payment system provided is very secure. We understand that all information provided is confidential and not passed on to any third parties.
DELIVERY
  • In Australia delivery can take up to 10 days depending which state you are in and how rural you are. If you order before 8:30am your order will be picked and dispatched from our warehouse the same day.
  • Airroad is our current delivery supplier. A link will be automatically sent to your email address to enable you to track your delivery.
  • When checking out you are ticking a box to say that your order is final and complete. To ensure that we can process orders ASAP. In most cases we aren’t able to amend them once they are placed.
  • Yes you can add them as part of the check-out process. If you don’t add delivery instructions, you order is automatically flagged as Authority to Leave, which means that your order will be left at the delivery address and no signature is required.
  • If any bags are damaged when delivered, please take a picture of the damaged bag and make sure you have the correct order number before emailing us. You can contact us via phone or email:
    Phone : 1300 657 021
    E-mail : pro.au@royalcanin.com

ROYAL CANIN

  • In Australia, all our dry diets are manufactured in France. All our wet diets are manufactured in Austria.
  • Australia has some of the strictest importation requirements in the World and requires all factories to be individually registered and audited. Currently, the factory that manufactures BabyMilk is not registered for exportation to Australia.
  • Dehydrated proteins are a protein raw material that has had the moisture content removed, usually via thermal processes.
  • Hydrolysed proteins are proteins that have been broken down into smaller components.
  • Crude Protein is a method of estimating the protein content of a diet by measuring the amount of nitrogen present. Strict quality control measures are used to ensure only protein-derived nitrogen is present.
  • Metabolisable Energy is a unit of measure to indicate the net energy available to the animal after digestion.
  • Endurance 4800 is carefully formulated for hard working Adult Dogs requiring sustained energy provision. It does not meet the nutritional requirements for growing dogs as stipulated by AAFCO.
  • Show Beauty has an emphasis on supporting the health and quality of both the skin and coat. The carefully selected ingredients supply key nutrients designed to strengthen the skin’s barrier function, improve coat shine and enhance coat colour. Incorporation of Royal Canin’s patented Skin Barrier complex (comprising 4 B-group vitamins and 1 amino acid) stimulates the production of ceramides which are integral in maintaining the barrier function of the skin. Skin and coat health are directly influenced by the quality of the proteins in the diet, particularly those containing sulfur-amino acids methionine & cysteine. Adapted levels of tyrosine and copper are important for maintaining the colour intensity of dark-coated animals.
  • Starter products are specifically formulated for the bitch and pup, this is a rehydratable diet which makes it easily consumed. The diet has a nutritional profile which is adapted to the bitch’s high energy needs at end of gestation and during lactation.
  • Recommended to feed to the bitch during gestation and lactation, and weaning puppies up to 2 months old. Meets the energy needs of the bitch and her puppies. The energy content of Starter diet is higher than Junior so the bitch and her pups will consume less and still meets energy requirements.
  • Starter is recommended due to the higher metaboliseable energy content, therefor the bitch will consume less and it is the same nutritional profile for the puppies when weaning.
  • The diet is rehydratable which makes the transition from milk to solids easier.
  • Yes our Starter and Babycat products are specifically designed to be rehydrated.